Privacy Policy

This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 2020 and its information privacy principles.

1. What we collect

Depending on how you deal with us, we may collect:

• contact and account details: your name, business name, NZBN, email, phone number and service address;
• order and billing information, including the plan you choose and your payment details (your card details are handled by our payment provider, not stored by us);
• technical information needed to run and support your connection, such as your service identifiers, equipment details and fault history; and
• information generated by the protective filtering, described in section 4.

2. How we collect it

We collect most information directly from you when you check your address, place an order, or contact us for support. Some technical information is generated automatically as part of providing the service.

3. Why we use it

We use personal information to qualify your address and provision your connection, to provide and support the service, to bill you and manage your account, to keep the service and network secure, to communicate with you about your service, and to meet our legal obligations.

4. Protective filtering and your browsing

The protective filtering works by checking the internet addresses your network tries to reach against lists of known dangerous sites, and blocking the dangerous ones. This necessarily involves processing DNS query information from your connection.

We use this to protect your connection and to keep the filtering effective. It is not used to monitor or report on the individual browsing of your staff. [Provider, what query data is retained, for how long, and where it is processed to be confirmed with our network security provider and your lawyer.]

5. Who we share it with

We share personal information only as needed to provide the service, including with:

• the Network operator and local fibre company, to qualify your address and provision and maintain your connection;
• our payment provider (Stripe), to set up and process your billing;
• our network security provider, to deliver the protective filtering;
• our customer management and support systems; and
• government agencies or others where we are required or permitted by law.

Some of these providers may store information outside New Zealand. Where they do, we take reasonable steps to ensure your information is protected to standards comparable to the Privacy Act. [Provider locations and safeguards to be confirmed.]

6. Storage and security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, using the security measures of our service providers and our own access controls. No system is perfectly secure, but we work to keep your information safe and to respond quickly if something goes wrong.

7. How long we keep it

We keep personal information only as long as we need it for the purposes above, or as the law requires (for example, billing and tax records). When we no longer need it, we take reasonable steps to destroy or de-identify it. [Specific retention periods to be confirmed.]

8. Your rights

Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact our Privacy Officer below. We will respond within the timeframes the Act requires, and there is normally no charge.

9. Our website

Our website uses only the cookies needed for it to work and, where enabled, basic analytics to understand how the site is used. [Confirm analytics tooling and update this section, including any cookie choices offered.]

10. Privacy Officer and complaints

If you have a question about your privacy, want to access or correct your information, or wish to make a complaint, contact our Privacy Officer:

Privacy Officer, The ICT Hub New Zealand Limited
Email: support@icthub.ai
[Registered address to be added.]

If you are not satisfied with how we handle your complaint, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

We may update this policy from time to time. The current version will always be published here.